US EditionSeeking something new, Airbnb CEO promises 'perfect concierge'
- During a presentation in Los Angeles, Airbnb CEO Brian Chesky unveiled an expansion of the platform that includes additional services such as haircuts, aiming to go beyond just accommodation bookings.
- Chesky said this expansion addresses the difficulty customers face in accessing services like haircuts during stays and aims to evolve Airbnb into a broader travel and living concierge.
- The service initially offers beauty, wellness, catering professionals, and photographers in 260 cities and will roll out AI-based assistance for trip customization to U.S. users first.
- Chesky expressed the company's vision to evolve Airbnb into an ideal concierge service that enhances both travel and everyday living over the next several years.
- This diversification could increase user engagement frequency and loyalty, while Airbnb explores new models like paid memberships to sustain growth amid travel industry challenges.
27 Articles
27 Articles
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Is Airbnb launching a loyalty program? 'Something big is coming,' CEO tells TPG - The Points Guy
Airbnb doesn’t have a loyalty program, but that might soon change, according to the company’s founder and CEO, Brian Chesky. In an exclusive roundtable interview in Los Angeles, Chesky told TPG that “something big is coming.” Just don’t expect a traditional loyalty program. “I don’t know if we’ll ever do a traditional points program because a traditional-approach program is kind of like a subsidy,” he said, adding that he likes to joke that “a l…
Jaime Rodríguez de Santiago (Madrid, 1984) goes euphoric to the first public presentation since he was named director general of Airbnb in Spain and Portugal last November. Few hours before his intervention to the media, the company has presented on a global level the greater diversification of its business model, until now focused exclusively on the rental of tourist homes, and that since yesterday it opens so that the traveler who rents an apa…
TechXplore
Seeking something new, Airbnb CEO promises 'perfect concierge'
"Novelty is cool. It's exciting. I want to be new (and) fresh," Airbnb CEO Brian Chesky told AFP in Los Angeles, where he is presenting a new offering that could bring haircuts and other services into your holiday home.
User Profiles Power Airbnb’s Push Into Experiences and Services
Skift Take: Airbnb has been collecting user data to lay the groundwork for the future of the app: A digital travel concierge that learns and adapts to each individual user. Read the Complete Story On Skift
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