US EditionAir Canada failed to offer refunds or rebooking, fined more than $400K, regulator says
The regulator said Air Canada failed to refund or rebook passengers on 71 occasions, affecting more than 55,000 travellers.
- On Monday, the Canadian Transportation Agency issued a $426,000 fine against Air Canada for 71 violations of the Air Passenger Protection Regulations during the August 2025 flight attendant strike.
- Approximately 10,000 flight attendants walked off the job on August 16, 2025, after failing to reach a new contract agreement, causing thousands of flight cancellations over several days.
- Between August 15 and 20, 2025, Air Canada "committed multiple violations" by failing to provide passengers the mandated choice of a refund or confirmed reservation on another carrier.
- Air Canada rejected the findings, stating it rebooked 200,000 passengers and provided approximately $90 million in voluntary reimbursements, arguing the regulator failed to consider "real-world circumstances."
- The airline has until April 18 to request a formal review before the Transportation Appeal Tribunal of Canada , maintaining the notice is "unfounded in law.
12 Articles
12 Articles
Air Canada to dispute $426K penalty from airline regulator
Air Canada says it rejects a claim by the country's airline regulator that it failed to live up to its rebooking obligations when dealing with a labour disruption last summer and it will push back accordingly on a formal penalty it has been handed.
The Toronto Star
The RecordAir Canada facing ‘insignificant’ $400K fine, says expert, after failing to refund, rebook customers during 2025 strike
The airline says it has filed a notice for review of the decision that found it committed 71 violations of the Air Passenger Protection Regulations from Aug. 15 to 20, 2025 during the strike by its flight attendants.
ParrySound.com
Simcoe.com‘Unfounded in law’: Air Canada fighting $426,000 fine over strike-related refund failures to customers
The Canadian Transportation Industry (CTA) has fined Air Canada $426,000 over violations during last summer’s flight attendant strike. Air Canada calls the fine “unfounded in law” and will contest the ruling.
The CTA imposed a penalty of $426,000 on Air Canada for violating the Air Passenger Protection Regulations (APC Regulations).
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