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AI tool put to test sifting public views on botox and fillers

  • The Scottish Government employed the AI platform Consult to examine more than 2,000 public submissions related to the regulation of cosmetic treatments such as Botox and dermal fillers.
  • Consult, part of the government's Humphrey AI suite, was deployed to speed up analysis and reduce manual workload in reviewing consultation feedback.
  • The AI tool sorted responses into key themes across six qualitative questions and produced results nearly identical to those of human reviewers.
  • Technology Secretary Peter Kyle emphasized that tasks suitable for AI should not consume people's time, especially when outsourcing them to contractors costs millions of taxpayer pounds unnecessarily.
  • Following promising trial results, the government plans to expand Consult’s use across departments to improve productivity and deliver its Plan for Change.
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BBC News broke the news in United Kingdom on Tuesday, May 13, 2025.
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