Enterprises and the Customer Experience Problem
The Harris Poll survey of 6,100 professionals found 75% of midsize firms run AI outside core systems, driving rework and oversight.
- New research from The Harris Poll surveying 6,100 professionals finds midsize organizations are AI-ready but struggle to capture business value because infrastructure often fails to match their ambition.
- Nearly 75% of midsize organizations run AI outside core workflows, creating data inconsistencies that force employees to redo work and increase oversight requirements by 44%.
- Some 61% of midsize employees delay decisions to avoid risk, eight points above large-enterprise peers, while hybrid systems scatter critical data across siloed tools and disconnected systems.
- Elders consolidated 15 disparate systems onto one platform, cutting time-to-hire by 50% and reducing leave leakage by 40%, while Airtable eliminated reconciliation burden and data integrity overhead.
- Purpose-Built AI agents embedded in core workflows automate routine tasks, positioning midsize firms as leaders in AI-led productivity by replacing siloed solutions with unified data sources.
12 Articles
12 Articles
Tech Radar
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