AI Agents Have a Last-Mile Problem: Connecting Automation to Customer Conversations

AI Agents Have a Last-Mile Problem: Connecting Automation to Customer Conversations

AI models can reason, classify and generate useful replies. The harder part is connecting them reliably to the SMS, WhatsApp, email and phone conversations where customers already expect a response. The most impressive AI agent demonstrations usually begin after the difficult part has already been solved. A neatly structured message arrives. The agent understands the …

Do Agents Have The Needed Skills and Training?

Customer expectations and AI are changing requirements.