US EditionTravel Firm Agoda Urged to Improve Business After Booking Troubles
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3 Articles
Kyodo News+
Mainichi ShimbunTravel firm Agoda urged to improve business after booking troubles
The Japan Tourism Agency has urged the Japanese arm of online travel agency Agoda Company Pte. to improve its business practices due to booking problems, a source familiar with the matter said Monday. In March, the agency asked Agoda International Japan to address problems including repeated cases of travelers arriving at hotels to find no record of their paid bookings. In some instances, the reservation details provided to hotels were incorrect…
It was learned on the 23rd that the Japan Tourism Agency had requested the Japanese corporation that runs the online accommodation reservation site "Agoda" to improve its operations in March, citing frequent troubles with tourists, such as "reserved rooms not being secured." Agoda presented measures to the Japan Tourism Agency in April...
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