Microsoft outage continues as planned fixes are not working as expected, company says
Microsoft said 450 million paid commercial seats were affected as engineers rerouted traffic and patched systems to restore email and collaboration tools.
- On Thursday, November 12, 2026, a global Microsoft 365 outage disrupted Outlook, Teams, and Copilot across 74 countries, with monitoring service Downdetector recording more than 130,000 reports of service disruptions.
- Microsoft engineers attributed the disruption to unexpectedly unavailable servers creating 'elevated load' on infrastructure rather than malicious activity, though initial fixes were 'not taking as expected' during recovery attempts.
- Government agencies in Australia, Singapore, and Japan reported service interruptions, while airlines IndiGo and Air India rerouted communications to maintain customer support; Alberta Courts and the Philippines Supreme Court faced processing delays.
- Australian Home Affairs Minister Tony Burke confirmed Friday the government activated a priority-restoration agreement with Microsoft, as the company reported 'early stabilization' and capacity improvements across affected regions.
- Experts warn that centralized cloud reliance poses systemic risk, noting redundancy fails when services share underlying infrastructure; cybersecurity researchers emphasize future resilience requires better fault isolation mechanisms beyond malicious-attack protection.
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The global drop in Microsoft services has been due to a problem during a network capacity upgrade, which has led to Teams, Microsoft 365 and Copilot being out of service for more than 20 hours.
Microsoft announced Friday afternoon that it observes queues at emails waiting to be delivered that "close to normal levels after a massive interruption that has affected millions of people around the world," CNN reports.
Microsoft 365 outage eases; no sign of attack, company says
Microsoft says Outlook and other services are recovering worldwide, with no evidence of malicious activity behind the widespread outage.
The breakdown has caused problems in the mail and functions of Teams, Copilot and other tools.
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