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Passengers Give ScotRail a Resounding Vote of Confidence in New Survey

ScotRail exceeded the industry average satisfaction of 88%, scoring 91% for punctuality and station info, based on 130,000 annual responses from the Rail Customer Experience Survey.

Summary by Glasgow Times
ScotRail has received a strong passenger verdict in a new UK rail customer survey, with customers praising punctuality, safety and station…

2 Articles

Glasgow TimesGlasgow Times
Center

Passengers give ScotRail a resounding vote of confidence in new survey

ScotRail has received a strong passenger verdict in a new UK rail customer survey, with customers praising punctuality, safety and station…

·Glasgow, United Kingdom
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The Herald ScotlandThe Herald Scotland
Lean Left

90 per cent of passengers are happy with Scotrail. Do you agree?

Nine in 10 Scotrail passengers are satisfied with the service, according to the results of a new UK-wide survey.

·Scotland, United Kingdom
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Bias Distribution

  • 50% of the sources lean Left, 50% of the sources are Center
50% Center

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The Herald Scotland broke the news in Scotland, United Kingdom on Thursday, December 18, 2025.
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