Apple says it will replace iPhone Duo units showing screen problems
Apple says a small number of units are affected and tells customers to contact AppleCare for replacements, with out-of-warranty repairs priced at $999.
- Apple acknowledged on Monday that some iPhone Duo units have experienced inner display failures and advised affected customers to contact AppleCare for replacements, three days after the device launched on Friday.
- Early owners in Australia and Texas reported the inner display cracking within hours or days of purchase, with some hearing an audible crunch before bright lines or dead pixels appeared on the screen.
- Repair firm iFixit theorized that a hinge support bar may fail to shift during folding, creating pressure on the display. Technician Shahram Mokhtari said, "Many of these damage reports describe folding or unfolding the phone, hearing a crunch, and pushing past it."
- Out-of-Warranty inner display repairs cost $999 on a device starting at $1,999, making AppleCare+ coverage critical; Apple's limited warranty covers manufacturing defects but excludes accidental damage.
- Foldable screen failures recall Samsung's 2019 Galaxy Fold cracking issues, highlighting resilience challenges for first-generation technology. IDC vice president Francisco Jeronimo called Apple's replacement offer the "right first step" in containing reliability concerns.
275 Articles
275 Articles
Apple Offers To Replace 'Cracking' iPhone Duo Handsets Days After Its First Foldable Launch
Apple is offering replacements after some iPhone Duo owners reported cracked inner screens days after launch, as repair specialist iFixit examines a possible hinge-related cause that remains unconfirmed.
Apple has confirmed that it is aware of an issue with the internal display on a small number of iPhone Duo smartphones. The company is advising users who have experienced the issue to contact AppleCare for a replacement device. “Early customer feedback for iPhone Duo has been overwhelmingly positive. We are aware of an issue affecting the internal display on a small number of iPhone Duo devices. If customers are experiencing issues with the disp…
The first Apple folding phone is on the market right now, already users in the social media complain about cracks and breaks. Apple admits difficulties with a "small number" of devices.
The tech giant confirmed that there is a problem on a limited number of devices, following a series of reports from users on social media.
Apple's new flagship iPhone Duo has been hit with screen issues shortly after launch. The tech giant is now offering to replace the screen for affected users
Apple Acknowledges iPhone Duo Inner Display Cracking Issue, Offers Free Replacements | 📲 LatestLY
Apple has officially addressed growing reports of inner display cracking on its recently launched iPhone Duo foldable smartphone, acknowledging the issue and advising affected users to contact AppleCare for a free replacement device. This swift action applies even without an AppleCare+ plan, underscoring Apple's commitment. 📲 Apple Acknowledges iPhone Duo Inner Display Cracking Issue, Offers Free Replacements.
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