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how can I show empathy for my struggling employee while making it clear her work needs to improve?

A reader writes: I’m a manager of individual contributors on a client-facing team. We have a strong culture of empathy and support on our team and across the org, especially for our parents of young children. I’m struggling because one of my direct reports (we’ll call her Jackie) is going through a tough period with her one-year-old and it’s affecting her job performance. I’m wondering how to give feedback that balances empathy with high expecta…United States · United States Read Article

manager shared medical information about my child, telling coworkers I don’t work for free, and more

It’s five answers to five questions. Here we go… 1. My manager disclosed medical information about my child to my coworker I’m in the healthcare field, and my role necessitates adhering to confidentiality with clients. In a moment of vulnerability, and as a way to explain an increase in requests for time off, I told my supervisor about a diagnosis my son had just received (I work in pediatrics and my son was diagnosed with a condition we treat a…Read Article

does it make sense to do peer reviews?

A reader writes: I work in HR and oversee my organization’s performance review process. For context, it is a family owned, 500-employee very niche business, with some really wild internal politics and two really dysfunctional leadership groups. When I started, there was a very informal “if you do it, great” type of review process that was done with pen on paper and then stored in employee files. We totally revamped the process and moved it to el…Read Article

a manager on my team only hires attractive people

A reader writes: One of the managers who reports to me seems (consciously or not) biased towards hiring really good-looking people. He’s hired just under a dozen folks over the last year, and all of these hires are extremely attractive women (and one man who made an early-career switch away from literal modeling), in a way which feels way too consistent to be a coincidence. Nobody who has been hired is underqualified (which would give me an easi…Read Article

is this person the disaster I think they are?

A reader writes: This is a college question, but I’m applying to office work and am wondering how I should frame my experiences with a particular person. I recently graduated from a small public university where I spent a lot of my time in a tiny department (think single-digit faculty numbers, no adjuncts). Our courses were very popular since our professors are incredible, but we only had a few majors coordinating a lot of the department activit…United States · United States Read Article

religious training at work, asking for naps as an accommodation, and more

It’s five answers to five questions. Here we go… 1. Proselytizing religious training at work I work at an education institution where over half of our student body follow a religion that is otherwise a minority in our region. Our students have been advocating for training for staff to combat and help recognize prejudice against this religion, and this finally happened a few weeks ago. However, I had major issues with the training, which was deli…Read Article

my coworker started hitting herself during a meltdown

A reader writes: One of my coworkers, “Shannon,” has very poorly managed anxiety and depression. She clearly hates 90% of her job duties. She shines at 10%, but her repeatedly dropping the ball on the other 90% is causing all of her coworkers serious problems, and customers have made a lot of comments about her grumpy, unhelpful, hostile attitude. Last week, she had one of her weekly breakdowns before she was supposed to lead a program (a core j…Read Article

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how can I show empathy for my struggling employee while making it clear her work needs to improve?

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a manager on my team only hires attractive people

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religious training at work, asking for naps as an accommodation, and more

my coworker started hitting herself during a meltdown

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