Xbox CEO Asha Sharma Secretly Answers Player Support Tickets Herself to Hear Complaints First-Hand
15 Articles
15 Articles
Filed an Xbox Customer Support Ticket Recently? Xbox CEO Asha Sharma Might've Personally Responded to It
New-ish Xbox CEO Asha Sharma has had a busy first six months on the job, including killing the divisive "This is Xbox" marketing campaign, slashing Xbox Game Pass Ultimate's subscription price, and unfortunately also overseeing mass layoffs and development studio spin-outs. But as Sharma has gotten settled in her job, she's also been spending time understanding Xbox's products and customers in another way: by fielding customer support tickets.
Does anyone still believe this? Xbox CEO Asha Sharma personally handles customer support requests
A recent Wall Street Journal article revealed some interesting details about the job of Xbox CEO Asha Sharma. To gain a deeper understanding of audience concerns and rebuild the brand, Sharma personally spends several hours each month answering customer support requests. This approach has already yielded results: Under her leadership, the controversial artificial intelligence assistant […]
Asha Sharma spends time solving player issues, helps understand problems, comments on Xbox plans, collaborating with Kojima Productions
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