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Xbox CEO Asha Sharma Secretly Answers Player Support Tickets Herself to Hear Complaints First-Hand

Summary by IBTimes UK
Xbox CEO Asha Sharma reportedly spends several hours each month answering support tickets as she leads Microsoft Gaming through restructuring and strategic change.

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News from HD Technology. Visit www.hd-tecnologia.com for the latest news. Xbox changed its leadership this year with the arrival of Asha Sharma in replacement of Phil Spencer. Since then, the company has gone through strong decisions, including layoffs, internal adjustments and changes in its overall strategy. Now, The Wall Street Journal revealed a rather striking fact about its management. Sharma serves customer support tickets from [...] The …

Xbox CEO Asha Sharma responds to customer support requests every month to address player issues firsthand and restructure the brand.

Asha Sharma has been in charge of Xbox for less than a year. She takes part in a portrait in the Wall Street Journal. The businesswoman explains that "clearness is a form of benevolence".

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FrAndroid broke the news on Monday, September 14, 2026.
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