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Virgin Media O2 warns customers to 'not engage' amid new scam email threat

Virgin Media O2 warned customers about a new 3G switch‑off scam email targeting those affected, as the 3G switch‑off programme began in April last year and will conclude in late 2025 or early 2026.
Scammers are exploiting the 3G switch‑off by sending emails claiming an urgent SIM upgrade with the subject `Alert: Switch to Your New 5G SIM for a Faster, Stronger Network`, using official‑style branding to harvest data.
Call Defence, an AI tool developed by Virgin Media O2 with Hiya, has detected more than one billion suspected scam and spam calls/messages, with around 70 million labelled each month, and customers are urged to report scams via short code 7726 or email phishing@virginmediao2.co.uk.
A Virgin Media O2 spokesperson urged customers to `not engage` with suspicious emails and to call 202 from an O2 phone for support as scammers seek sensitive information or money.
With Virgin Media O2, the industry moves to 4G and 5G, and CTO Jeanie York noted official info is available on the company's website as the network prepares to switch off 3G in coming weeks.

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