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Virgin Media O2 warns customers to 'not engage' amid new scam email threat
Scammers use official-style emails to target Virgin Media O2 customers for personal data theft amid the 3G switch-off, with over one billion scam calls detected by Virgin Media O2's AI tool.
- Virgin Media O2 warned customers about a new 3G switch‑off scam email targeting those affected, as the 3G switch‑off programme began last year and will conclude in late 2025 or early 2026.
- Scammers are exploiting the 3G switch‑off by sending emails claiming an urgent SIM upgrade with the subject 'Alert: Switch to Your New 5G SIM for a Faster, Stronger Network' and mimicking official‑style branding, according to Virgin Media O2.
- Virgin Media O2 and partner Hiya say more than one billion suspected scam and spam calls/messages have been detected, with around 70 million labelled each month, and customers are urged to report scams via 7726 or phishing@virginmediao2.co.uk.
- A Virgin Media O2 spokesperson urged customers to 'not engage' with suspicious emails and to report calls and texts to 7726 and forward scam emails to phishing@virginmediao2.co.uk.
- With Virgin Media O2, the industry moves to focus on 4G and 5G networks, as the company notes official info is available on its website.
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16 Articles
16 Articles
Don’t Risk Losing 111 Access: Telcos Call On Kiwis To Check Their Mobile Phones As 3G Networks Switched Off
New Zealand’s telecommunications sector is warning customers to check their mobile phones, to ensure they can still make 111 emergency calls once the 3G shutdown is complete. Kiwis on any New Zealand network who are unsure can free text ‘3G’ to 550 for a status report from their telco provider. The nationwide retirement of legacy 3G mobile networks is close to […]
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