US EditionVia Rail ‘Needs to Improve Its Service’ Despite Solid Management: Auditor General
Canada's auditor general highlights a decade-long punctuality decline to 30% in early 2025 and urges Via Rail to address governance and operational issues amid track ownership limits.
- On March 16, 2026, Auditor General Karen Hogan urged Via Rail to improve punctuality and governance in her report.
- Track ownership and speed limits, including a 2024 Canadian National Railway Co. restriction, significantly contributed to Via Rail's delays, Hogan wrote.
- Data show Via Rail's punctuality fell to 30 per cent in the first three months of 2025, undermining customer satisfaction, Hogan wrote.
- Hogan recommended collaboration, and Via Rail agreed to pursue legal avenues; Karl Helou said 'our objective is to deliver a service Canadians can count on',
- Facing recent years of financial struggle, Hogan urged Via Rail to implement governance reforms including self-assessment, expense policy improvements, and conflict-of-interest protocols, as operating costs more than double revenue in 2024.
36 Articles
36 Articles
The low punctuality of VIA Rail trains has a significant impact on customers, according to a new report by the Auditor General.
The timeliness of the Crown corporation fell to 30% in the first three months of 2025.
The Toronto Star
Via Rail ‘needs to improve its service’ despite solid management: auditor general
Via Rail needs to improve its service — punctuality, in particular — according to Canada's auditor general, who nonetheless gave solid marks to the Crown corporation's management practices.
Bowen Island Undercurrent
Via Rail 'needs to improve its service' despite solid management: auditor general
Via Rail needs to improve its service — punctuality, in particular — according to Canada's auditor general, who nonetheless gave solid marks to the Crown corporation's management practices.
A new report by the Auditor General of Canada states that VIA Rail needs to improve its service – particularly in terms of timeliness – even though it has rated VIA Rail's management practices well.
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