UK Hospitality Industry Risks Losing £500m because of Poor Toilets
A new report says 68% of consumers avoid venue washrooms that do not meet their needs, cutting spending, reviews and repeat visits.
- The UK hospitality industry could miss out on nearly half a billion pounds due to poor washroom facilities, according to research from 5,010 consumers showing 65 per cent would take their money elsewhere if facilities are unsuitable.
- Nearly seven in 10 venues fail to meet consumer standards across all areas of their toilet facilities. Meanwhile, 86 per cent of adults polled said inclusive hygiene is an important factor in their overall opinion of a venue.
- Cleanliness was cited as the top concern by 79 per cent of consumers, followed by lack of supplies. Excellent facilities could boost spend by £4.50 per visit, potentially adding over £491,828,224 in revenue across all venue types.
- Hannah Hart, head of philanthropy & partnerships for Crohn's & Colitis UK, stated that for many, access to a toilet "isn't simply a matter of convenience." Proper facilities allow those with urgent health conditions to feel confident enjoying everyday life.
- By improving accessibility, venues can foster welcoming environments that drive positive reviews and increase customer spending. Essity released The Inclusive Hygiene Playbook, offering research-backed tips to empower staff and help hospitality businesses grow profits through enhanced inclusive hygiene standards.
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65 Articles
Britain's hospitality industry could be missing out on £500MILLION over unclean toilets, report reveals
The British hospitality industry could be losing half a billion pounds because of unclean or unsuitable toilet facilities, according to a report.Data from 5,010 consumers showed that perceptions of washrooms shape how much money they spend, the types of reviews they leave, and how likely they are to return.It found toilets which exceed expectations, plenty of toilet roll, soap, period products and features that support a wide range of user needs…
UK hospitality industry risks losing £500m because of poor toilets
A report has found that the UK hospitality industry could be missing out on half a billion pounds due to unclean or unsuitable toilet facilities, with 69 per cent of venues not meeting consumer standards in all areas.
Substandard toilets are costing UK come up to £491.8m a year as unhappy customers hang less and leave bad reviews.
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