VA Awards Salesforce $1.6B Contract for Veteran Care and Services
The agreement will support a 24/7 virtual contact center and could save taxpayers at least $441 million, the VA said.
- On Friday, the Department of Veterans Affairs awarded Salesforce a $1.6 billion contract to modernize agency service workflows through an Agentic Enterprise License Agreement .
- Aiming to reduce administrative burdens, the initiative targets cutting appointment scheduling from 28 days to minutes. Kendall Collins, CEO of Salesforce's defense and government unit, said the goal is to help employees "get to the right information faster."
- Salesforce will support an around-the-clock "virtual contact center" deploying AI agents into existing workflows to retrieve information during live calls, triage cases, and automate benefits verification.
- Following the announcement, Salesforce shares gained 4% on Friday, with the three-year deal comprising a one-year base term and two renewal options expected to save taxpayers at least $441 million.
- The contract aligns with the White House's Genesis Mission initiative involving 15 federal agencies, reinforcing a broader government AI spending wave similar to recent software agreements secured by Oracle at the Pentagon.
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Veterans Affairs signs $1.6B deal for an army of Salesforce AI agents
The US Department of Veterans Affairs (VA) has awarded Salesforce a $1.6 billion, three-year contract to spread AI through the government service. The CRM giant has inked an Agentic Enterprise License Agreement (AELA), which, according to Salesforce, will give VA employees access to agentic AI, integrated data, and advanced collaboration tools intended to cut their admin workload. "Every minute a VA employee spends navigating disconnected system…
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