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UK's worst-rated bank branches have been revealed by customers - how did yours do?
The ranking covered 849 branches and 168,345 Google reviews, with queues, staff shortages and digital redirects driving many low scores.
- A new analysis of 849 UK bank and building society branches, using data from 168,345 Google reviews, has revealed the best and worst-rated locations across the country.
- Researchers found that 187 of the 849 surveyed branches averaged fewer than three stars, while Santander recorded the lowest average rating of the nine major banks included at 2.93 stars.
- Queues and waiting times emerged as the primary concern, appearing in 43% of negative reviews, followed by complaints about rude staff at 25% and difficulties using machines at 17%.
- Dawn Yates, a financial assistance expert at SingleMothersGrants.org, warned that "Waiting 45 minutes and then being told to go online is hard on anyone, and harder with children in tow." She advised filing formal complaints, which banks must address within eight weeks.
- Virgin Money's branch on Northumberland Street in Newcastle ranked lowest nationally with 1.89 stars from 55 reviews, while Nationwide's Peacehaven branch in East Sussex achieved the highest rating at 4.98 stars from 118 reviews.
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Basingstoke Gazette+21 Reposted by 21 other sources
UK's worst-rated bank branches have been revealed by customers - how did yours do?
A study of 849 UK bank branches found more than one in five had Google ratings below three stars. See which branches scored lowest and what customers liked best
·Basingstoke, United Kingdom
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Total News Sources22
Leaning Left1Leaning Right0Center20Last UpdatedBias Distribution95% Center
Bias Distribution
- 95% of the sources are Center
95% Center
C 95%
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