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Water restored to thousands of Kent homes - but it is not safe to drink

A contaminated chemical batch forced the shutdown of Pembury treatment works, leaving 24,000 Tunbridge Wells properties without safe water for five days, with a boil notice for at least 10 days.

  • Yesterday, officials in Royal Tunbridge Wells announced a major incident as 24,000 properties remain without safe water after Pembury Water Treatment Works shut, with bottled supplies distributed locally.
  • After recharging the network, the water-quality issue recurred and slowed the system's return to operation, and South East Water said it cannot currently produce drinking water from Pembury that meets regulatory drinking-water standards.
  • More than 8,000 bottled water deliveries have been made, with households receiving two packs of six bottles at stations open until 10pm in Tunbridge Wells.
  • Pressure is mounting on South East Water as schools, GPs and businesses close and Sir Ed Davey calls the outage a public-health emergency, urging COBRA and accountability from Ofwat and the chief executive.
  • Officials are urging a prolonged boil notice and have mobilised local services, noting customers must boil water for ten days and Tunbridge Wells Borough Council opened extra water stations and public toilets while SEW increased compensation payments.
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Kent Online broke the news in Kent, United Kingdom on Wednesday, December 3, 2025.
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