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The Difference Between ChatGPT And Generative AI
Summary
Klarna’s AI customer service rollout looked like a textbook success. Its autonomous agent handled 2.3 million conversations in its first month, helped resolve two-thirds of all customer service tickets and cut average resolution times from 11 minutes to just two. The buy now, pay later giant later estimated that the technology could add $40 million to its annual profit. As AI took on more work, Klarna froze hiring and allowed its customer servic…
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