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Tesco shoppers complain ‘screaming’ self-checkouts leave them avoiding supermarkets
Tesco’s new self-service tills use cameras and loud announcements to catch unscanned items, prompting complaints from customers and staff about volume and privacy.
- Recently, Tesco customers complained the robotic voice at self-service tills sometimes `screams`, and a post on X drew over 200,000 views amplifying these complaints.
- During spring of 2026, Tesco deployed VAR‑style self‑service checkouts, and the system became available; Tesco's spokesperson said `We are always looking at technology to make life easier for our customers`.
- The tills show playback clips and play vocal prompts including `It looks like that last item didn’t scan` and `APPROVAL NEEDED` to alert customers of scanning errors.
- Some Tesco customers say they now avoid Tesco because of loud tills, with one stating `I never go to Tesco for this reason`; Tesco, the retailer, has been contacted for comment.
- On social platforms, users discussed volume issues with Tesco's self‑service announcements, with complaints continuing into May on Tesco's Instagram account.
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23 Articles
Coverage Details
Total News Sources23
Leaning Left1Leaning Right0Center21Last UpdatedBias Distribution95% Center
Bias Distribution
- 95% of the sources are Center
95% Center
C 95%
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