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Telstra CEO Says External Review Finds Network Timing System Caused July Outage

  • On Wednesday, Technology Audit Partners released an external investigation report identifying critical failures in Telstra's July 8 network outage, finding 'gaps in ownership, visibility and operational support' for the network timing system.
  • The 12-hour failure began July 8 when a GPS card reset to 2006 during maintenance, while the two primary engineers responsible were on mandatory standdown, leaving critical expertise unavailable when the outage took hold.
  • Telstra CEO Vicki Brady revealed on Wednesday that eight additional emergency calls were missed beyond the more than 600 unsuccessful Triple Zero calls already disclosed, though welfare checks confirmed no adverse outcomes for those callers.
  • Financial consequences included pay cuts for Brady and nine other senior executives, while Telstra paid just under $1 million in credits to more than 30,000 customers and faces potential fines up to $30 million from regulators.
  • Addressing the investigation findings, Telstra pledged to implement all recommendations, including reallocating resources to enhance technical expertise and reviewing vendor notification processes to ensure technical teams can action all issues without delay.
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Sydney Morning HeraldSydney Morning Herald
+3 Reposted by 3 other sources
Lean Left

Telstra’s only timing experts were on a required break before network fell over

The pair had replaced a faulty power supply in Melbourne in the early hours of July 8 but were at home on mandatory rest by the time the outage hit, an external review has found.

·North Sydney, Australia
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ARN broke the news on Tuesday, September 1, 2026.
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