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Teen with guide dog turned away from two Walmart stores in Surrey

On Saturday, May 10, Bridget Warner, a blind teenager with her guide dog Dottie, was denied entry at two Walmart stores in Surrey during an early-evening trip.
The denials occurred after greeters refused entry citing no dogs allowed, despite Bridget's dog having a certified harness and visible identification, raising questions about Walmart's service dog policies.
Bridget, who was paired with Dottie three months ago, emphasized Dottie's training to assist her and said she will continue shopping at Walmart, while her father described the experience as traumatic and unjust.
Simon Robinson described being asked for verification and feeling both anxious and angry, pointing out that people aren’t required to present documentation for their wheelchairs or walkers; following the incident, Walmart's chief ethics officer sent an apology email to the family.
The incident highlights ongoing concerns about awareness and policy enforcement for service animals in retail, with Bridget’s family hoping public attention will change store behavior and improve inclusion.

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