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Talkdesk report says AI adoption outpaces business gains

Summary by IT Brief New Zealand
Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.
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Talkdesk report says AI adoption outpaces business gains

Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.

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IT Brief New Zealand broke the news on Wednesday, August 26, 2026.
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