'Urgent Need for Improvements' Discussed at NCDMV Press Conference with Gov. Josh Stein
- Governor Josh Stein held a press conference addressing North Carolina DMV's staffing shortages and long wait times in 2025.
- The DMV's challenges stem from increased demand for REAL ID appointments and low customer satisfaction reports.
- To improve service, the DMV is expanding Saturday walk-in hours at four offices from May 31 to August 23, offering driver renewals, address changes, and road tests.
- At the news conference, Commissioner Paul Tine explained that they have introduced a new set of guiding values focused on enhancing problem-solving through improved service, efficiency, agility, and accountability.
- These expanded services aim to reduce wait times and improve customer experience amid ongoing DMV operational challenges.
15 Articles
15 Articles
With long lines, impending audit, NC officials pledge fixes to DMV
North Carolina Division of Motor Vehicles (NCDMV) Commissioner Paul Tine, along with NC Department of Transportation (NCDOT) Secretary Joey Hopkins, Gov. Josh Stein, and others, held a press conference Friday in Raleigh to discuss solutions that are underway to fix the longstanding issues that have affected the NCDMV for years. The changes come amid pressure from lawmakers and the Office of the State Auditor in response to years of customer comp…
Gov. Stein: DMV needs to be fixed, pushes for more staff and investment
RALEIGH, NC (WWAY) — Gov. Josh Stein highlighted on Friday ongoing challenges at the N.C. Division of Motor Vehicles and called for increased investment and collaboration across state government to improve the customer experience. “Hundreds of thousands of North Carolinians each year visit the DMV, and they need to be able to take care of their business in a timely manner,” Stein said during a press conference alongside Transportation Secretary …
'Urgent need for improvements' discussed at NCDMV press conference with Gov. Josh Stein
RALEIGH, N.C. (WNCN) — Governor Josh Stein has joined NCDMV Commissioner Paul Tine and Transportation Secretary Joey Hopkins to highlight the 'urgent need for improvements' amid statewide challenges. You can view the press conference in progress above LIVE. The press conference began with Sec. Hopkins inviting a DMV customer named Jocelyn to share her person experience getting her daughter her driver's license. After driving over an hour to make…
Tens of thousands of jobs, billions in investments on the line: Stein
(The Center Square) – Repeal of the $891 billion Inflation Reduction Act of 2022 could cost North Carolina “tens of thousands of jobs by 2030,” Gov. Josh Stein says. The first-term Democrat took advantage Wednesday of the annual Emerging Issues…
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