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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs

Sony says violations could lead to service restrictions, legal action or criminal proceedings as customers continue protesting the end of physical PS5 discs.

Summary by IGN
Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

4 Articles

Sony introduces new guidelines to protect employees from harassment and threats, providing for sanctions up to legal action.In recent times PlayStation has become the focus of discussions for some particularly controversial business choices. The last in order of time is the decision to stop the production of physical disks in 2028, an announcement that has provoked strong protests in the community.

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Kotaku broke the news in New York, United States on Tuesday, September 1, 2026.
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