McDonald's Plans to Remove Self-Serve Soda Machines by 2032
The company is adding new beverage options while shifting drink service behind the counter to cut maintenance costs and improve control, officials said.
- McDonald's is phasing out self-serve soda fountains nationwide, transitioning to a 'crew pour' system where staff refill drinks by 2032.
- The company announced the shift in 2023 to modernize restaurants and reduce labor and maintenance costs while creating a consistent experience across all ordering points.
- Beginning May 6, McDonald's USA launches new 'dirty sodas' and lemonade-based Refreshers; Alyssa Buetikofer, McDonald's USA's chief marketing and customer experience officer, said beverages will be 'the reason' customers visit.
- Guillaume Huin, senior marketing director for McDonald's USA, said on X that restaurants are 'starting to train and prepare' for rollout, with drinks already prepared behind counters in some locations.
- This transition reflects broader fast-food industry trends toward efficiency and digital ordering; Brad Davis, owner-operator in Springfield, Illinois, reported the 'crew pour' adjustment generated minimal customer complaints.
22 Articles
22 Articles
Harger: McDonald's is killing the self-serve soda fountains. My coworkers are taking it personally. I have questions
McDonald’s is getting rid of the self-serve soda fountains. Customers will now get their drinks handed to them by an actual employee, like it’s 1987. The chain has been phasing them out since 2023 and plans to complete the transition by 2032, ending the free-refill era at every location in the country. I thought this was a minor fast-food story. A footnote. Then somebody brought it up at yesterday’s news meeting. There was a gasp. There was plen…
McDonald's Phase Out Self-Serve Soda Refills: What You Can Do to Get Free Beverage Top-Ups While You Still Can
McDonald's nationwide soda changes will mean that an era of unlimited soda refills at is quietly coming to an end, as the fast-food giant rolls out sweeping changes to how drinks are served in its restaurants across the United States. For decades, self-serve soda fountains have been a staple of the McDonald's dining experience, allowing customers to refill their cups freely. But that familiar perk is now being phased out—gradually, but decisivel…
This fast-food giant is quietly removing something millions of customers use every visit
The glory days of self-serve fountain drinks at McDonald’s are almost over, and people are not happy. Self-serve soda fountains have been a staple of fast-food restaurants like McDonald’s for decades, allowing visiting customers to self-pour, refill, and even customize their order by mixing all available soda options. But as fast-food chains look to optimize their operations, not all beloved features are making the cut, and the beverage stations…
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