"We just don't like the color anymore," Jackie Nguyen said in a video that's been viewed nearly 3 million times. She received a full refund on a nearly 3-year-old couch.

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Seattle woman who returned Costco couch after 2.5 years goes viral, sparks ethics debate

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The retailer, which has a generous return policy, gave the customer a full refund for the used sofa, without an original receipt.

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Woman returns Costco couch after 2 years, tests limits of return policy: "I just didn't like it anymore"

Woman 'didn't like' Costco couch, returns it after two years

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Leon Cooperman

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Toronto

Ontario

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ODDS AND ENDS: Woman returns Costco couch after two years, other offerings

A viral video of a Costco customer returning a couch purchased over two years ago sparked online discussion about the wholesale retailer's return policy and whether customers are abusing it.

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Costco shopper returns couch after 2 years, sparks viral reaction to store’s generous return policy

Viral Costco return video sparked backlash for a woman who brought back a couch after more than 2 years: "...just f*cking wrong."

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Palm Beach County

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Woman exploits Costco return policy, gets refund for couch after 2 years: ‘That’s just f–king wrong’

A Seattle woman has gone viral after she said she tested Costco's liberal return policy by taking back a couch she had for two and a half years."I just didn't like it anymore. We just don't like the color anymore," Jackie Nguyen said in a TikTok video that's been viewed nearly 3 million

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Seattle woman who returned Costco couch after 2.5 years goes viral, sparks

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Jackie Nguyen said Costco took back a couch she first bought more than two years earlier. "Buy your furniture from Costco, girl. You can return it when you don't like it anymore," she said. Costco does indeed have a generous return policy, according to its website.

Seattle woman who returned Costco couch after 2.5 years goes viral, sparks ethics debate

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