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Scotiabank: Some customers still unable to access banking features due to third-party vendor issue

  • Scotiabank experienced a service disruption on May 1, 2025, affecting account transfers on mobile and online platforms.
  • The disruption occurred due to a third-party vendor issue, leading to limited access to banking features for some customers.
  • Several users reported being unable to pay bills, transfer funds, or view up-to-date balances, causing widespread frustration.
  • Scotiabank apologized sincerely, stated the process to fix the issue is ongoing without estimated completion, and promised to reimburse any incurred fees.
  • Although the problem is reportedly fixed, the issue may still affect some customers' account visibility and transaction capabilities.
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Daily Hive broke the news in Canada on Friday, May 2, 2025.
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