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Royal Mail delivery delays - how to find postcodes affected and claim compensation

Royal Mail is failing to meet Ofcom delivery targets, with only 77.5% of first-class post arriving the next day against a 93% goal, while 91.6% of second-class mail fell short of the 98.5% three-day target.
Communication Workers Union general secretary Dave Ward attributed the delays to a "long-term problem" caused by a "recruitment crisis" that began back in 2022, affecting Royal Mail service quality.
Customers affected by delays may claim £5 for standard delays or £10 for substantial delays on Royal Mail Special Delivery Guaranteed services, provided they submit claims within three months of posting.
Royal Mail Chief Executive Alistair Cochrane acknowledged the figures show improvement but stated the company's "performance in letters is still not good enough," recognizing ongoing service failures.
Addressing local staffing issues, Royal Mail stated "In those cases, we will rotate deliveries to minimise the delay to individual customers" while providing targeted support to impacted offices to restore standards.

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