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RingCentral Orchestrates AI and Human Agents As One Workforce in RingCX
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RingCentral Orchestrates AI and Human Agents As One Workforce in RingCX
BELMONT, Calif.--(BUSINESS WIRE)-- #AI--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced new AI capabilities for RingCXⓇ that give contact centers one place to supervise, measure, and plan for AI and human agents as a single workforce. AI agents now handle a growing share of customer conversations, and contact center managers and supervisors need the same visibility and control over them that they…
·Crystal River, United States
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