Shoppers Fight Back as Retailers Crack Down on Returns

Returnless refunds: Why retailers give customers their money back and then let them keep unwanted items

The post Returnless refunds: Why retailers give customers their money back and then let them keep unwanted items appeared first on Milwaukee Independent.

Shoppers Fight Back as Retailers Crack Down on Returns

Consumers are reading the fine print of return policies, and some have stopped buying altogether from retailers that charge for returns.

Shoppers Shun Retailers That Charge for Returns

Stricter return policies reportedly have some shoppers rethinking their choice of retailers. As The Wall Street Journal (WSJ) reported Sunday (Dec. 1), sometimes that means consumers doing more research into product quality before they buy, while others have stopped patronizing retailers that charge customers for returns. According to the report, merchants argue their tighter returns policies are needed because returns — and returns fraud — are …

Returns are killing the retail industry - Kevin Drum

According to the Wall Street Journal, shoppers are "fighting back" against retailers who have put more stringent rules in place for returns. But the new rules are no surprise. During the pandemic we were all encouraged to stay home and shop online with the promise that returns would be no problem. And we responded! The overall return rate doubled, and only dropped a little way back to normal last year. What's more the industry estimates that mor…