Government AI Pushed Stalled by Old Tech

Government AI pushed stalled by old tech

The UK public sector is facing a digital crisis, with pressure mounting to roll out AI-driven services, enhance citizen engagement, and modernise remote working. But the sector is being dragged back by legacy systems, disconnected platforms, and chronic budget constraints. A new report from CX platform provider 8×8 and Cavell Group analysts has revealed that while ministers and civil servants trumpet the potential of technology to transform publ…

UK public sector is not ready for AI transformation, report warns

The UK public sector is not ready to implement the AI and digital transformation schemes championed by the government, according to new research.  Though Prime Minister Keir Starmer and Tech Secretary Peter Kyle have made bold claims about the transformative power of AI on public services and the billions that can be saved, a new report from analysts Cavell Group and 8×8 Inc have found neither the Civil Service nor the public are ready for the l…

Report finds legacy tech & budgets hinder UK public sector AI

A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.