PSE&G tops J.D. Power customer satisfaction study for electric utilities in the east

DTE Energy, Consumers Energy Lag in J.D. Power Utility Rankings

DTE Energy received a score lower than comparable utilities in the Midwest region on J.D. Power’s 2025 U.S. Electric Utility Residential Customer Satisfaction Study. // Photo courtesy of DTE Energy Rising energy costs are driving down customer satisfaction with residential utility providers, with Michigan-based utilities DTE Energy and Consumers Energy scoring below average in J.D. Power’s 2025 U.S. Electric Utility Residential Customer Satisfac…

PSE&G tops J.D. Power customer satisfaction study for electric utilities in the east

Rising costs are the primary driver of declining satisfaction among residential utility customers, according to Troy, Mich.-based J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study that was released Dec. 17.  The results of the survey were mixed for New Jersey utilities. PSE&G is ranked first in the East Large Segment for the fourth consecutive year, topping 17 other utilities, with 509 points on a 1,000-point scale. P…

EPB Earns Tenth Consecutive Year #1 In Customer Satisfaction J.D. Power Rankings

For the tenth year in a row, customer feedback has again ranked EPB the Best in Customer Satisfaction for Residential Electric Service in the South among Midsize Utilities, according to the J.D. Power 2025 U.S. Electric Utility Residential ...