Patient’s praise is ‘worth going in training manual’

Patient’s praise is ‘worth going in training manual’

Praise from a patient who commended the “kindness, professionalism and teamwork” of staff at Macclesfield Hospital should be used for training, health chiefs have been told. Karen Smith, head of nursing, and Mel Pearson, ward manager, told East Cheshire NHS Trust’s July board meeting, whose minutes have been released, about the patient story, regarding a patient admitted via the Emergency Department, who praised that department, surgical staff a…