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CBSA self-service kiosks outage resolved after causing delays at customs in airports
A technical failure during routine maintenance caused delays at customs in major Canadian airports, with similar outages earlier this year disrupting traveller processing.
- A technical failure affected the primary inspection kiosks on Sunday, leading to delays at customs in several major Canadian airports, including Toronto Pearson, Montreal Trudeau, and Calgary.
- The outage occurred due to an unexpected problem that arose while performing regular system maintenance, causing travellers to be redirected for manual checks and resulting in increased wait times.
- During the disruption, WestJet reported pausing deplaning at Pearson Airport due to customs reaching full capacity, and some passengers remained on planes for over an hour before disembarking.
- CBSA stated early Monday that normal kiosk operations resumed after resolving the outage, but travellers might still face short delays while safety and verification procedures continue to be upheld.
- The event underscored the importance of close coordination between CBSA and airport management and led the Minister of Transport to urge passengers to check flight statuses before arriving at airports.
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Travel Disruptions Experienced Across Canada Due to Technical Glitch at Border Services Kiosks
Hundreds of travellers across Canada faced long delays this weekend as technical issues led to the temporary shutdown of Canada Border Services Agency (CBSA) electronic inspection kiosks at several major airports, requiring officers to process passengers manually. The CBSA kiosk malfunctions started at 4 p.m. EST on Sept. 28 and impacted kiosks across the country including in Vancouver, Calgary, Toronto, Montreal, and Quebec City, the agency sai…
·New York, United States
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Customs kiosk outage now resolved after passengers stuck on planes across Canada, CBSA says
Hundreds, if not thousands of passengers, are stuck on airplanes or are facing long wait times at multiple airports across the country following an outage affecting CBSA’s Primary Inspection Kiosks.
·Toronto, Canada
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Coverage Details
Total News Sources52
Leaning Left26Leaning Right5Center6Last UpdatedBias Distribution70% Left
Bias Distribution
- 70% of the sources lean Left
70% Left
L 70%
C 16%
14%
Factuality
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