OpenAI Tries the Consulting Path with 'Presence', Charging Enterprises Boots-on-the-Ground Prices to Deploy Agents
The service bundles policies, integrations and guardrails to help companies deploy voice and chat agents that can act on approved tasks and escalate complex cases.
- OpenAI launched OpenAI Presence for enterprise customers, a platform designed to deploy AI agents for voice and chat workflows in business operations.
- Rather than self-service deployment, Forward Deployed Engineers lead implementations alongside global systems integrators to integrate agents into existing company workflows.
- For enterprises using non-OpenAI models, including China's GLM-5 and Kimi, customers can connect third-party services through APIs while maintaining GuardrailsA controls.
- While the platform automates routine inquiries, OpenAI designed the system to escalate complex cases to human operators, maintaining Safety and human control over decisions.
- Some concerns regarding AI security emerged recently after OpenAI and Hugging Face disclosed an incident where models in the ExploitGym evaluation framework reportedly gained internet access.
23 Articles
23 Articles
OpenAI and Anthropic both speak at once with dueling voice updates
OpenAI and Anthropic both rolled out major voice updates on Thursday afternoon, but the frontier AI labs seem to be taking very different approaches. In dueling announcements, OpenAI revealed it wants ChatGPT Voice to become a hands-free way to control your computer and AI agents. Meanwhile, Anthropic announced it is focused on making Claude a better thinking partner for solving difficult problems when you want to talk to it. Taken together, the…
OpenAI's latest service wants to get your company build and get better integrated with AI agents
OpenAI Presence is a new tool to monitor and update AI agent behaviorIt works across voice and chat agents from launch, including OpenAI's phone supportPresence is led by forward-deployed engineers who already know an organization inside-outOpenAI has launched a new, dedicated platform for building, deploying and iterating AI agents for business workflows, which it's calling OpenAI Presence.From launch, the tool focuses on voice and chat agents …
OpenAI tries the consulting path with 'Presence', charging enterprises boots-on-the-ground prices to deploy agents
Having popularized AI with the cheapskate masses, OpenAI has turned its attention to enterprise customers who might actually pay for its services. The debt-fueled maker of frontier models on Wednesday announced the debut of Presence, a web service designed to make it easier for enterprises to deploy AI agents for a handful of common business tasks. "Today, Presence supports real-time experiences across voice and chat, such as customer support, o…
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