New maximum value for postal complaints

Deutschlandfunk

Center

Factuality

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The number of complaints to the Federal Network Agency for shortcomings in postal services reached a maximum level last year.

Spiegel

Lean Left

Factuality

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When letters and parcels arrive late or not at all, consumers can complain to the Federal Network Agency. For years, reports have been received there – in 2024, it was as many as never before.

Zeit Online

Lean Left

Factuality

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Whether damaged parcels, questionable delivery attempts or closed branches during opening hours: The complaints at the post office increased by seven percent in 2024.

ZDF

Center

Factuality

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It is about lost letters, damaged packages or delayed shipments: the Federal Network Agency has never received as many post complaints as last year.

Welt

Lean Right

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Germany's citizens have never been so dissatisfied with the delivery of mail. Compared to 2021, the complaint level has almost tripled. The Group's reasons for this are staff shortages – but at the same time 8,000 jobs are to be cut.

Tagesschau

Center

Factuality

Ownership

It is about lost letters, delayed parcels or failed delivery attempts: In the post office the complaints increase. Last year, according to the Federal Network Agency, there were more than never.