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Nubank Improves 2026 Efficiency Ratio Outlook as AI Leads Hiring Slowdown

The Brazilian digital lender expects its efficiency ratio to fall to 19% to 19.5% as AI improves capacity and productivity, CFO Rob Livingston said.

  • On Thursday, Brazilian digital lender Nubank posted third-quarter net income of $1.09 billion, matching Visible Alpha consensus estimates.
  • Nu Holdings expects its full-year efficiency ratio to land between 19 per cent and 19.5 per cent, improving from previous expectations of around 20 per cent, while revenue reached $6.26 billion, a 37 per cent boost.
  • Chief Financial Officer Rob Livingston told Reuters, "We are seeing significant benefits from AI helping us with our capacity and productivity, and so we slowed down our hiring." The back-to-office policy is rolling out slower than planned.
  • Nubank's 90-day delinquency ratio rose to 7.3 per cent from 6.7 per cent; Livingston attributed the climb to management decisions, saying, "We're not seeing any evidence of broad-based exogenous worsening in our portfolio."
  • Serving over 140 million clients, the company continues expanding beyond Latin America while opening new offices in several cities to support long-term growth.
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The Nubank recorded net profit of US$ 1,091 billion in the third quarter of 2026, with 5% in the quarter and 31% in one year, disregarding the exchange rate variation. The result came in line with the projection of analysts heard by the Value, which was US$ 1,106 billion. The profitability (Annualized ROE) was 32%, 33% in the second quarter and 31% in the same period of the previous year. The revenue reached US$ 6,259 billion, with an increase o…

·Rio de Janeiro, Brazil
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Forbes, the world's most renowned business and economic magazine. Bank reported net profit of US$1.09 billion for the quarter of July to September, an increase of 31% compared to the previous year The post Nubank Sees IA Slowing down Contracts and Elevating Efficiency apareceu primeiro em Forbes Brasil.

The Nubank earned US$1.1 billion in the third quarter – in line with the consensus – a 5% growth in tri-tri and 31% in the annual comparison. ROE stood at 32% – just above the consensus of 31.4%, below 33% of the second tri and above 31% of a year ago.

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moneytimes.com.br broke the news on Thursday, November 12, 2026.
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