NiCE's AI and Self-Service Annual Recurring Revenue Rises 52%

NiCE's AI and Self-Service Annual Recurring Revenue Rises 52%

NiCE combined Cognigy with CXone after closing the acquisition in September 2025. Second-quarter companywide revenue grew 7.6% to $782.3 million.

NiCE Delivered on Cognigy. Now Comes the Hard Part.

One year after acquiring Cognigy, NiCE showed analysts in Maui that it has largely delivered on its integration promises. The harder test now is helping enterprises govern and operate AI agents at scale, not building them. The post NiCE Delivered on Cognigy. Now Comes the Hard Part. appeared first on .

NiCE bets the company on AI, data and accountability, and the legacy business buys it time

Every company in the customer experience ecosystem now claims to be an artificial intelligence company. Last week, at NiCE Ltd.’s annual industry analyst summit, the company demonstrated what happens when an AI strategy shifts the organization’s center of gravity. A year after closing the Cognigy acquisition, NiCE is no longer a contact center-as-a-service or CCaaS […]