Monzo Faces Outage as Users Unable to Make Payments
- Today, thousands of Monzo customers experienced a major banking app outage beginning shortly after 12pm, leaving users unable to access accounts.
- Downdetector recorded a sharp rise in reports, with more than 3,000 users flagging problems; more than 70 per cent of reports cited app issues, while 18 per cent involved transfers.
- Monzo activated Monzo Stand-in to maintain service; customers can still use the ATM and cards for payments, although balances may take longer to update.
- Customers complained about the disruption, with one asking: "Is the app down- trying to transfer money but it isn't leaving my account?" on social media.
- Monzo is "rolling out a fix" to restore full service, though the bank remains tight-lipped about the root cause and has not provided a timeline.
12 Articles
12 Articles
Monzo faces outage as users unable to make payments
UK fintech Monzo has suffered an outage that has left thousands of its users unable to use its banking services. The digital bank said it had “identified some issues” and initiated a stand-in backup service, which would allow users to still complete card payments and receive transfers. But some users have continued to raise concerns on social media that the service was still not working as expected. Multiple customers raised concerns that they w…
Santander and Monzo hit with bank IT glitch as customers 'can't transfer' cash
Two major banks have been hit with apparently separate IT glitches, which have left customers unable to access online banking or withdraw money from cash machines.Santander customers are reporting issues when attempting to get money from ATMs, whereas Monzo customers are unable to access their online banking app.On outage monitor DownDetector, there was a spike in complaints from Santander customers with hundreds of reports coming from around 1 …
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