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Microsoft Is Telling Xbox Owners to Trade in Their Consoles, Less than a Year After Raising Prices
The email offers up to $375 for Xbox Series X consoles and up to $200 for Series S models, according to screenshots shared online.
On Monday, Microsoft sent emails to Xbox owners asking if they have "moved on to XBOX on PC or another way to play XBOX games," suggesting they trade in unused consoles at Best Buy.
Financial incentives for the trade-in program include "up to $375 back" on Xbox Series X consoles and "up to $200 back" on Xbox Series S consoles, targeting owners who have shifted to other platforms.
Multiple reports on X and ResetEra confirmed the emails originated from an official "e.xbox.com" subdomain over the past 24 hours, despite initial user skepticism about their authenticity.
The outreach highlights an ongoing partnership between Microsoft and Best Buy, who collaborated in 2025 to advertise Microsoft's Copilot features to customers across social media.
Observers noted the offer lacks common characteristics of phishing scams, as official domain verification from Microsoft distinguishes this outreach from typical fraudulent email attempts.