Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights

Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center

Microsoft is pushing Voice AI deeper into the contact center stack. In a new product update, the company announced the general availability of “real-time voice agents” in Microsoft Copilot Studio, launching in Dynamics 365 Contact Center. For CX leaders modernizing CCaaS, the story is not “another bot.” It’s Microsoft trying to make voice automation behave like a real conversation: interruptible, adaptive, and able to act in the moment. “Real-t…

Microsoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX Portfolio

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for service and sales teams.

Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights

Microsoft adds slew of AI agents in Dynamics 365 Contact Center, Sales, Customer Insights Larry Dignan Mon, 27 Apr 2026 - 08:00 Larry Dignan Editor in Chief of Constellation Insights Constellation Research Larry Dignan is Editor in Chief of Constellation Insights at Constellation Research, where he leads editorial coverage focused on enterprise technology, digital transformation, and emerging trends shaping the future of business. He oversees r…