McDonald’s pauses AI ordering at drive thrus
- McDonald's is ending its AI drive-thru trial due to customer-reported order errors, including bacon in ice cream, with a deadline set for closure by July 26, 2024.
- The decision to end the partnership with IBM on automated order taking has McDonald's instructing franchisees to remove the technology by the end of July, as reported by Restaurant Business.
- The technology in question will be deactivated in all current test restaurants by July 26, 2024, following McDonald's choice to terminate the partnership with IBM.
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55 Articles
McDonald's halts AI drive-thru ordering - ABC Columbia
(CNN)– McDonald’s announced it is pulling the plug on it’s AI powered ordering technology. The problem is, the computer isn’t reliable at recognizing some accents. It also can’t always distinguishing voices from background noise. Mickey D’s gave it the old college try, rolling out the tech at more than 100 drive-thrus. It was part of a deal with IBM. The house that Ronald build says it’s still working with the tech giant. The restaurant hopes it…
McDonald's is ending its test run of AI-powered drive-thrus with IBM - The Morning Sun
Ever get your McDonald’s order mixed up at an AI-powered drive-thru? The experiment behind the fast food giant’s current automated order taker will soon be coming to a close. McDonald’s …
McDonald's is ending its test run of AI-powered drive-thrus with IBM
NEW YORK (AP) — Ever get your McDonald’s order mixed up at an AI-powered drive-thru? The experiment behind the fast food giant’s current automated order taker will soon be coming to a close. McDonald’s confirmed late Monday that it decided to end a global partnership with IBM, which has been testing this artificial intelligence technology […]
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