McDonald’s pauses AI ordering at drive thrus

McDonald's ends AI drive-thru trial after order mishaps

McDonald's is ending its AI drive-thru trial after customers reported errors in their orders - including bacon being added to ice cream.

McDonald’s pulls AI ordering from drive-thrus

The company had worked with IBM on a global partnership to develop and test AI-driven ordering technology at some of its restaurants.

McDonald's pulls AI ordering from drive-thrus

McDonald's is pulling the plug on artificial intelligence ordering technology it was testing at more than 100 restaurant drive-thru systems in the US.

McDonald's Kills Off AI Drive-Thru After Infuriating Customers with Massive Bills - 'McDonald's Robot Is Wild'

McDonald’s is ending its drive-thru artificial intelligence experiment after the endeavor proved to be anything but smart. The company confirmed on Monday that the once-promising “automated order taking” system that […] The post McDonald's Kills Off AI Drive-Thru After Infuriating Customers with Massive Bills - 'McDonald's Robot Is Wild' appeared first on The Western Journal.

McDonald’s ending its AI drive-thru test with IBM

You will no longer be able to use artificial intelligence to order your Big Mac — at least for now. McDonald’s announced it is ending its AI drive-thru test run at more than 100 of its restaurants.  “While there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly,” said the franchisee memo from Mason Smoot, senior vice president and chief restaurant officer for McDonald’s U.S. “After thou…

McDonald's ends AI drive-thru ordering experiment with IBM

After testing the AI chatbot technology at over 100 restaurants in 2021, with an 85% accuracy rate but requiring human assistance, McDonald's is ending its two-year experiment with IBM's AOT by late July 2024, phasing it out due to issues with accuracy, viral videos of customers struggling with the AI, and complexities in scaling the technology across its vast number of locations, diverse promotional offerings, menu variations, dialects, and hum…