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McDonald’s pauses AI ordering at drive thrus

  • McDonald's is ending its AI drive-thru trial due to customer-reported order errors, including bacon in ice cream, with a deadline set for closure by July 26, 2024.
  • The decision to end the partnership with IBM on automated order taking has McDonald's instructing franchisees to remove the technology by the end of July, as reported by Restaurant Business.
  • The technology in question will be deactivated in all current test restaurants by July 26, 2024, following McDonald's choice to terminate the partnership with IBM.
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