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MoneySavingExpert Warns Virgin Customers to Check for 'Sneaky' Paid Add-On
MoneySavingExpert said the retailer added its £9.99 Memory Makers+ membership by default, prompting a consumer warning and a website change.
- Following concerns raised by MoneySavingExpert, Virgin Experience Days updated its website to remove a pre-ticked box that automatically enrolled customers in the £9.99 'Memory Makers+' subscription.
- MoneySavingExpert discovered the default selection during an October 30 checkout, noting that automatically adding paid extras violates Competition and Markets Authority guidance requiring express customer consent.
- Finance expert Martin Lewis urged Christmas shoppers to check their baskets, as the £9.99 annual 'Memory Makers+' membership offers discounts but renews automatically unless cancelled.
- A Virgin Experience Days spokesperson said 'Memory Makers+ remains a relatively new addition to our business,' adding that support staff handle cancellation queries within 24 hours.
- Anyone who recently purchased a voucher should search their inbox for an 'account activation' email to check for unauthorized sign-ups and contact the company to request a refund.
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16 Articles
16 Articles
Martin Lewis urges shoppers to check one thing before buying experience vouchers
Christmas shoppers buying experience vouchers as gifts have been urged to check their purchases carefully after MoneySavingExpert uncovered a paid subscription being automatically added to purchases at one popular retailer.
·London, United Kingdom
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Total News Sources16
Leaning Left2Leaning Right0Center14Last UpdatedBias Distribution87% Center
Bias Distribution
- 87% of the sources are Center
87% Center
13%
C 87%
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