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Aussie regulator sues Singtel’s Optus over alleged misconduct involving sales to vulnerable customers

  • The Australian Competition and Consumer Commission is suing Optus for allegedly forcing products on vulnerable customers, including those with mental disabilities.
  • The ACCC claims that the sales practices caused financial and emotional harm to affected consumers.
  • Optus's Interim CEO expressed regret for the issues, stating that disciplinary actions have been taken against involved staff.
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