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Published 11 days ago

‘Large number’ of unpaid rebates back in Icon Water customers’ pockets following technical glitch

Summary by The RiotACT

More than $180,000 has been returned to Canberrans’ pockets after a technical glitch in Icon Water’s system failed to recognise guaranteed service level (GSL) breaches. The ACT Independent Competition and Regulatory Commission’s (ICRC) latest report into utility performance from 2022-23 found Icon Water did not meet the regulated GSLs 927 times – a 70.7 per […]

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‘Large number’ of unpaid rebates back in Icon Water customers’ pockets following technical glitch

More than $180,000 has been returned to Canberrans’ pockets after a technical glitch in Icon Water’s system failed to recognise guaranteed service level (GSL) breaches. The ACT Independent Competition and Regulatory Commission’s (ICRC) latest report into utility performance from 2022-23 found Icon Water did not meet the regulated GSLs 927 times – a 70.7 per […]

11 days ago·Deakin, Australia

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