Kenya Power to Close All Physical Payment Counters

Kenya Power to Close All Physical Payment Counters

Nairobi -- Kenya Power will close all its payment counters across the country by June 2027 as it accelerates its transition to digital service delivery amid growing uptake of online payment platforms.

Kenya Power to shut all payment counters as it shifts fully digital

By Daniel Kamau Kenya Power will close all its remaining payment counters in banking halls by June 2027 as part of a plan to transition fully to digital payments and customer service channels. The utility says online and mobile platforms now facilitate more than five million customer engagements every month, reflecting a growing shift toward digital service delivery. Under the phased rollout, payment counters in Nyeri, Thika and Kisii will be cl…

Kenya Power to close all banking hall payment counters by June 2027 in digitization push

NAIROBI, Kenya, Jun 8 — Kenya Power has announced a year-long phased closure of all payment counters in its banking halls, marking a major step in the utility’s transition toward fully digital customer services under its “Twende Digital” campaign. The company said the transition will be completed by June 2027 following a significant increase in the use of digital platforms, which now account for more than five million customer interactions every…

Kenya Power To Phase Out Payment Counters By 2027

Kenya Power has announced plans to progressively close all remaining payment counters in its banking halls by June 2027 following... Source

Looming Job Losses as Kenya Power Phases Out Payment Counters

Kenya Power has announced plans to progressively close all remaining payment counters in its banking halls by June 2027 following a sharp rise in the use of digital platforms

Kenya Power Announces Plans To Shut All Payment Counters

The Kenya Times ~ Trending, Breaking News and Videos Kenya Power Announces Plans to Shut All Payment Counters Kenya Power has announced plans to progressively close all remaining payment counters in its banking halls by June 2027 as part of its Twende Digital campaign. The company says the shift is driven by increased adoption of digital platforms, which now account for more than five million customer interactions each month. “Kenya Power has an…