Insurance Mediation: How Policyholders Adopt AI to Try to Defend Themselves
4 Articles
4 Articles
Insurance Mediation: the Adoption of AI by Insured Persons Contributes to the Departure of Referrals
In 2025, the Ombudsman, who received 46,829 cases, 28% more than in 2024, invoked a continuation of the shock that began in 2023.
The Insurance Mediation recorded 46,830 referrals in 2025, an increase of 28% in a year that reveals tensions between insurers and insureds. The crisis of purchasing power and the adoption of artificial intelligence...
The use of Insurance Mediation is taking off, led by consumers who use artificial intelligence for their efforts. In 2025, referrals increased by 28%.
The insurance mediator is facing an unprecedented 'shock of referrals': car, home and borrower contracts are at the forefront of requests, while the savings sector, which is less important in terms of volume, is experiencing a marked upsurge in fraud.
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