AI Is Fueling A Flood Of Customer Complaints. Is That A Bad Thing?

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The Flemish Ombudsman Service has developed its own AI prompt for people using artificial intelligence to file a complaint. Ombudsman services have recently been flooded with "extensive and forceful AI epistles full of legal jargon, which is often also misused." This is reported by Gazet Van Antwerpen.

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Key takeaways: Customer and ombudsman services are grappling with a sharp increase in complaints generated by artificial intelligence, Nieuwsblad reports. The messages drafted by AI are typically characterized by excessive length, an overly aggressive tone, and the use of legal arguments that are often irrelevant or inapplicable to […]