The AI Download: Qualtrics' CEO on how AI is changing his company

The AI Download: Qualtrics' CEO on how AI is changing his company

In this episode of The AI Download, Qualtrics CEO Zig Serafin joins us to discuss how AI is transforming his company. We explore Qualtrics’ approach to AI adoption, real-world use cases, the impact on talent, and how these changes are reshaping Serafin’s role as CEO.

“WHEN WE TALK TO THE TOP OF THE COMPANY, WE USUALLY START FROM THE STRATEGY AND THE CHALLENGES TO BE FACED, NEVER FROM THE NEW ENABLING DIGITAL TECHNOLOGIES, EVEN IF THEY ARE FASCINATING. We believe that artificial intelligence can represent a fundamental transformative vector for the company, but the adoption process requires great caution and consideration, because it underlies organizational and social implications that can only be understood…

If you want to anchor artificial intelligence in the company, you need more than technology. At least Christian Seeringer and Janek Nahm believe this. In their how-to contribution, the business partners of the strategy agency Diffferent explain how companies need to work on culture, leadership and structures to advance on AI.