Published 2 years ago

Hotels, restaurants barred from levying service charge

Summary by Ground News

Restaurants often add a 5% to 15% tip to a customer's bill under a "service charge" category. Authorities said there had been an increase in complaints by customers being forced to pay the charge. New rules say restaurants can no longer "add service charge by default or automatically"

0 Articles

All

Left

Center

Right

Times of India

Hotels, restaurants barred from levying service charge by default

The Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from levying service charges automatically or by default in food bills. It allowed customers to file complaints in case of violation with the consumer commissions, including through ‘e-daakhil’, and even district collectors.

2 years ago·India

Read Full Article

BBC News

Service charge: India bans service charge at hotels and restaurants

The new rules also say that customers who refuse to pay the charge cannot be denied entry or service.

2 years ago·United Kingdom

Read Full Article

News18 India

Service Charge Cannot be Added by Default by Hotels, Restaurants; CCPA Issues Guidelines

Service Charge Cannot be Added by Default by Hotels, Restaurants; CCPA Issues Guidelines; The Central Consumer Protection Authority issued guidelines for preventing unfair trade practices and violation of consumer rights

2 years ago·India

Read Full Article

The Hindu

Hotels can’t levy service charge on customers: Centre

Ministry issues guidelines after many complaints

2 years ago·India

Read Full Article

NDTV

Service Charge To Be Removed From Restaurant Bills As Per New Guidelines

Service charge cannot be added to the food bill by default, as per the latest government guidelines. Twitter users reacted to the news and shared their thoughts!

2 years ago·New Delhi, India

Read Full Article